Bespoke Sports Medals’ Return/Refund Policy

At Bespoke Sports Medals, your satisfaction is our priority. If something isn’t right with your order, we’re here to help.

📦 Returns & Exchanges

We gladly accept returns and exchanges for both defective and non-defective products.

• Condition: Items must be in new and unused condition.

• Return Window: You must contact us within 7 days of delivery.

• Return Method: Returns are made by mail, and a free return label is included in your package.

• Restocking Fees: No restocking fees apply.

• Refund Processing Time: Refunds are processed within 7 days after we receive your return.

🔄 What You Need to Check Upon Delivery

Please inspect your order within 7 days of receiving it.
Make sure:

• The correct products have been delivered.

• Items are in pristine condition.

• Text and artwork match the final proof you approved.

If there’s a problem, don’t worry — we’re here to help.

🚨 If You Receive Damaged Products

Contact our Customer Care team immediately if any items arrive damaged.
We’ll ask you to:

• Provide photos of the damaged item(s) and packaging.

• Collaborate with your Customer Care Representative to arrange a replacement.

• Follow our instructions if we need the damaged product returned.

✏️ Incorrect Text or Artwork?

If the text or artwork doesn’t match your approved proof, contact your Customer Care Rep.
We’ll review the original proof and work with you on a solution that reflects our commitment to quality and collaboration.